How much internal staff time does ITAD require?

A managed ITAD engagement reduces the burden on internal IT teams by handling wiping, testing, packing, logistics, documentation, and reporting through a certified provider. The amount of internal staff time depends on the organization's existing asset management maturity and the scope of the project.

ITAD helps reduce internal workload because certified providers take responsibility for the most time-consuming parts of the process: inventorying devices by serial number, performing certified erasure or physical destruction, managing logistics and transport, producing per-device documentation, and compiling audit-ready reports. There is a large workload difference from wiping tech individually in-house vs. the mass-wiping capabilities of Greentec in their certified erasure facility. Without a managed ITAD program, internal IT staff typically spend time on manual data wiping (which often fails to meet compliance standards), coordinating pickup logistics, tracking devices through informal spreadsheets, and compiling documentation for auditors after the fact. The planning stage, where the organization and provider agree on scope, security requirements, pickup schedules, and documentation formats, requires some internal coordination, and IT teams need to designate a point of contact for inventory reconciliation and handoff sign-offs. For large-scale projects like data centre decommissioning or enterprise tech refreshes involving hundreds of devices across departments and locations, a white glove service model handles the bulk of hands-on work while the internal team focuses on verification and approval rather than execution.