How does the ITAD pickup and logistics process work?

ITAD pickup begins with scheduling and planning, followed by asset audits, secure packing, optional onsite data destruction, GPS-tracked transport in sealed containers, and documented handoffs at every stage. Certified technicians and drivers are police background-checked to NAID AAA standards.

The process typically follows a sequence that starts with IT disposition mapping, which plans logistics, data security, environmental compliance, value recovery, and documentation before assets move. At the client site, technicians log and track all assets by serial number, record make, model, diagnostics, functional testing, physical condition, and asset tag information. Secure packing uses tamper-evident containers that are sealed before transport. For organizations that require it, Greentec's white glove services can include asset audits, secure packing, onsite data destruction and wiping, tech clean-outs, and witnessed seal breaking. Transport uses GPS-tracked vehicles with documented handoffs at each transfer point, and sealed containers remain closed until arrival at the certified facility. At the facility, assets are verified against the submitted inventory through a reconciliation process, and any discrepancies are flagged before processing begins. ITAD projects can scale from small pickups of 10 to 50 devices up to large deployments of 500 or more devices, including data centre decommissioning projects with thousands of assets across multiple locations.